FREQUENTLY ASKED QUESTIONS
We do not recommend the colouring of Showpony Hair Extensions, or the use of toning shampoo and or conditioners. If you choose to do so we recommend this only be performed by an approved Showpony Hair Extension Stockist. For a list of Showpony Approved Salons, please visit our salon finder. Colouring the Extensions may also void the warranty. Please refer to https://kevinmurphy.nl/faq/returns-exchange/ for returns policy.
We do not recommend perming Showpony Hair Extensions, as they have already undergone a lengthy chemical process. Perming Showpony Hair Extensions will void any warranties and may compromise the quality of your Showpony Hair Extensions.
Whilst wearing Showpony Hair Extensions, we recommend avoiding products containing citrus extracts, oils including Moroccan or Argan oils, silicones or their derivatives, protein or keratin-based products and products containing a high alcohol content. This includes any medicated or toning shampoos and tanning products. Using these products may cause tape slippage or discolouration to your Hair Extensions. Some chemical based sunscreens may also cause discolouration of your Hair Extensions and may void your Showpony warranty. Shop our aftercare https://www.showponyaus.com.au/collections/hair-extension-care-products
We do not recommend the use of Keratin products either before application or on Showpony Hair Extensions, as either can cause slippage of the tape, or cause brittleness in the hair itself. Keratin can also create a build-up on the hair shaft, inhibiting the adhesion of the tape to the natural hair.